Job Description

Description Looking for your next challenge? North America Sort Centers (NASC) are experiencing growth and looking for a skilled, highly motivated Sr. Program Manager to join the NASC Engineering Product Team. The Sort Center network is the critical Middle-Mile solution in the Amazon Transportation Services (ATS) group, linking Fulfillment Centers to the Last Mile. The experience of our customers is dependent on our ability to efficiently execute volume flow through the middle-mile network. The person in this role will manage medium to large-scale projects that are innovative or complex and at the same time delivered as quickly, accurately, and as cost effectively as possible. Key job responsibilities The person in this role will own strategic, tactical, cross-functional and technology projects and programs. This role requires scoping project plans, developing processes, coordinating and driving execution, and communicating to leadership on status, risks, and process/product changes. Key responsibilities include: - Working with teams across Amazon to identify opportunities and provide data driven decision support to improve capacity and material flow optimization tools, material flow performance, simulation, and emulation of existing site performance. - Building strong partnership with operations field leaders to understand improvement opportunities. - Analyzing and solving operational barriers with a focus on understanding root causes and driving forward solves. - Leading project teams to plan, organize, and execute complex projects across multiple organizations and stakeholders to enable the launch of new projects and processes. - Owning the design and development of ongoing metrics, key performance indicators, reports, dashboards to drive key business decisions. - Providing analytical network support to improve quality and standard work results. - Deep diving process breakdowns and providing recommendations to sustainably resolve issues. - Collaborating with BI/Data Engineer teams to develop new and existing data sources to continually improve data quality. - Fostering continuous improvement through mentoring, feedback, and metrics. About the team The NASC Under-the-Roof Optimization Product Team's sole objective is to develop tools for under the roof simulation and optimization, supporting the needs of our internal and external stakeholders (i.e. Capacity Planning, Labor Planning, NASC Engineering, Finance, Safety and Operations). We develop products and tools to evaluate what-if design and operations scenarios for new and existing sort centers to understand their robustness, stability, scalability, and cost-effectiveness. We conceptualize new data science solutions, using optimization and machine learning platforms, to analyze new and existing process, identify and reduce non-value added steps, and increase overall performance and rate. Basic Qualifications - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Bachelor's degree Preferred Qualifications - 5+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

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