Job Description
Job Title : Principal Salesforce Business Analyst
Location: Woburn, MA, Hybrid
Rate : Best competitive rate
Position Summary
We are seeking a Principal Salesforce Business Analyst to join the IT team at American Tower. In this key role, you will serve as a strategic partner across business units, leveraging your Salesforce expertise to translate complex business needs into scalable technology solutions. You'll lead cross-functional teams, drive process improvements, and help ensure that Salesforce and integrated systems provide measurable business value.
Key Responsibilities
- Lead and mentor Business Analysts, promoting best practices and sharing technical and functional knowledge.
- Act as a subject matter expert across multiple business domains and system integration points.
- Drive strategic solution design, ensuring flexibility and alignment with future growth and integration opportunities.
- Facilitate requirement-gathering sessions for complex, cross-functional projects; identify and reconcile conflicting or unspoken requirements.
- Identify process inefficiencies and propose effective, scalable solutions.
- Conduct peer reviews to uphold the quality and integrity of project deliverables.
- Serve as a liaison between business stakeholders and technical teams, ensuring that delivered solutions meet business goals.
- Proactively identify opportunities where IT can add value and provide thought leadership to business units.
- Stay current on new technologies, trends, and best practices to inform strategic business and technical decisions.
- Manage full project lifecycles: from estimation and planning to execution and communication.
- Ensure comprehensive documentation throughout all project phases.
- Partner with QA teams to validate test scripts and ensure solution readiness.
- Support organizational readiness and change management during solution rollout.
Required Qualifications
Education
- Master's degree or equivalent work experience required.
- CBAP or CCBA certification preferred.
Experience
- 9+ years of professional experience in business analysis, application design, or system implementation.
- 7+ years of hands-on experience delivering scalable Salesforce solutions.
- Experience with Salesforce integration, data mapping, and data migration.
- Familiarity with native Salesforce reporting tools and external reporting systems.
- Background in the tower, leasing, real estate, or operations industry preferred.
Technical & Professional Skills
- Deep understanding of Salesforce architecture and capabilities.
- Strong knowledge of application integration with cloud and external systems.
- Excellent analytical and problem-solving abilities.
- Strong written and verbal communication skills, with the ability to engage stakeholders at all levels.
- Proven organizational and multitasking skills in a fast-paced environment.
- Effective collaboration skills across diverse teams.
With Gratitude,
Bhavani Recruiting Manager | Nukasani Group
Email: Bhavani@nukasanigroup.com
1001 E Chicago Ave, Unit B 111, Naperville, IL 60540
People, Process, Technology Integrator An E-Verified Company
Job Tags
Work experience placement,