Job Description

REI is a different kind of company. As a co-op, we put purpose before profits and act in the long-term interests of our members. We believe time outside is fundamental to a life well lived, and as a member of the User Experience team, you'll contribute to REI’s mission to connect every person to the power of the outdoors and engage them in the fight to protect it.

Our designers strive to deliver customer-centric experiences that are inspiring, inclusive, human, purposeful & trustworthy. The User Experience team is looking for a Digital Product Designer Principal. In this role, you will drive a wide range of design activities across the Post-Purchase and Product Availability spaces resulting in exceptional experiences that allow customers to better Self-Serve and drives business results.

The ideal candidate will have proven experience tackling ambiguous customer problems, leading, and implementing impactful experiences. Additionally, you will possess an exceptional ability to collaborate across teams, present a vision, define outcomes, and be hands-on in implementing the work. You'll be a leader in educating and advocating for the practice of human-centered design, customer centricity, and product led strategies. Candidates must be proactive, responsive, flexible, and able to succeed in a fast-paced, transforming, collaborative environment without supervision.

• Discovers and frames ambiguous problems and drives solutions for one or more critical products or strategic projects on digital platforms.
• Craft artifacts that communicate solutions. Including implementation of prototypes, mockups, task analysis, usability studies, personas, user flows, wireframes, style guides, navigational structures, and affinity diagrams.
• Identifies and leads building out design standards and patterns, style guides, and frameworks for our design systems
• Leads new design standards and practices, in collaboration with product, marketing, and engineering teams
• Facilitate collaboration with various product managers, engineers, analytics, research, and ensures that the customer’s desires are being fulfilled.
• Contribute to task & dependency analysis, scheduling, and risk mitigation plans.
• Champions user research, leads both generative & evaluative User Experience research
• Provide mentorship and coaching to grow team
• Evangelizes design best practices while uncovering novel and unexpected solutions

Required Skills & Experience

• 10+ years’ experience in User Experience, interaction design, information architect, Service design or similar plus.
• 3+ years leading projects/mentoring teams.
• Experience in leadership, collaboration, communicating and influencing design strategy.
• Excellent problem-solving skills and familiarity with technical constraints and limitations when designing for platforms.
• Proficient at building and shipping features/products at a department level, leading the end-to-end experience across a variety of platforms.
• Demonstrable track record in leading strategic thinking across a large product space, developing product goals, identifying opportunities and outcomes while continuously developing relationships with cross-functional peers.
• Experience at developing design standards, patterns, style guides, best practices, and frameworks which are accessible and utilize human-centered methodologies.
• Experience presenting work to executives, clearly and succinctly articulating the goals and concepts.
• A portfolio demonstrating excellent User Experience design skills for solving complex problems with clear results.
• Bachelor’s degree in Design, HCI, Interaction or similar area, or equivalent practical experience.
• Actively participates and collaborates with others on one's own team and across REI for the achievement of business goals.
• Flexible in one's viewpoints and positions in order to support the direction taken by others at REI.
• Uses business knowledge, innovative thinking, and sound judgment in the solution of problems or the pursuit of business opportunities.
• Consolidates information from various sources including feedback from others to reach sound decisions.
• Considers the ultimate impact of decisions and actions on internal and external customers.
• Works smart by setting effective work goals, establishing priorities, and planning well in order to produce quality work.
• Executes effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress toward goals.
• Clearly conveys and accurately receives information by a variety of methods and in various situations.
• Builds rapport with all kinds of people inside and outside the organization.
• Acts upon opportunities and involves and influences others in the
• accomplishment of worthwhile organizational goals.
• Challenges the status quo, champions change and influences others to change.
• Creates a strong, mutually supportive work spirit and culture where people can do their best.
• Establishes trust and inspires others.
• Makes effective organization and people decisions in a manner consistent with REI's values and ethics.
• Delivers on commitments and holds others to same.
• Champions the organization and advocates solutions in the overall Company's best interest.
• Fosters change in company direction.
• Effectively plans and executes changes.

Preferred Qualifications

• Previous experience supporting retail industry or e-commerce apps and sites.
• Experience in a highly agile/scrum environment.
• Excellent communication and presentation skills.
• Builds capacity of individuals and teams through effective employee development, involvement, communication, and supervision efforts.

At REI, we believe the outdoors is for all. We are committed to becoming a  fully inclusive, anti-racist, multicultural organization . We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.   

Pay Transparency  

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI  provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to  determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic  location or other relevant factors. 

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and  accrued time off. Click  here for a detailed overview of benefits plans by employee profile.  

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