Scope:
Accurately balances all hotel income and expenses for 24 hour operating period.
Primary Responsibilities:
Ø Balances and audits for accuracy room revenue, food and beverage revenue and telephone revenue; assists in the preparation of all reports relevant to daily revenues.
Ø Balances and audits for accuracy all room and tax charges, cashier’s reports and guest and house accounts.
Ø Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
Ø Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
Ø Performs all Guest Service Representative Functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages; will facilitate proper security of department keys.
Ø Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
Ø Provides a professional image at all times through appearance and dress.
Ø Follows company policies and procedures and may fulfill Manager on Duty shifts