Job Description

Position:

IT Support Agent

Description:

As a Support Agent at WheelHouse IT, you will be the first point of contact for end users, providing friendly, respectful, and knowledgeable service via phone or email. You will answer incoming calls from clients, resolve simple or fast tickets, create tickets and route calls to technicians, provide application support (Office, Microsoft 365, QuickBooks, etc.), configure hardware and install peripheral devices, provide basic network support including configuration of wireless routers and access points, access client systems via RMM tools, conduct peer-to-peer training and shadowing, and manage basic logistics and inventory for enterprise-level clients. This entry-level position offers an opportunity to start a career in IT with opportunities for advancement into technician roles within three to six months.

Requirements:

Local to the greater Orlando, FL area. Passionate about technology with basic technical knowledge; Comfortable providing phone support to clients; Excellent customer service skills; Clear written and verbal communication; Capable of working a standard Monday through Friday work week with very occasional nights and weekends.

Benefits:

Competitive compensation of $14-$15 per hour; Health, vision, dental insurance; Short and long-term disability; Life insurance; 401(k) plan with match; Company-sponsored cell phone for personal use; Friday Happy Hours and quarterly major events for team bonding; Internal training paths and unlimited access to professional training courses; On-site introductory training with possible work from home opportunities.

Job Tags

Hourly pay, Temporary work, Local area, Monday to Friday,

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