Job Description

Hotel Front Desk Agent (Night Audit/3rd Shift) Location Holland, MI :

Job Type: Part-time/Full-time Shift: 11 PM - 7 AM

Job Summary: We are seeking a reliable and detail-oriented Night Auditor to join our team. The ideal candidate will have a passion for hospitality and provide exceptional service to our guests during the night shift. As a Night Auditor, you will be responsible for managing the front desk operations, performing nightly audits, and ensuring a seamless experience for our guests.

Key Responsibilities:

• Nightly Audit: Perform end-of-day procedures, including verifying and reconciling all transactions from the day, and ensuring accuracy in financial reporting.
• Guest Services: Provide outstanding customer service to guests, addressing inquiries, resolving complaints, and assisting with check-ins and check-outs.
• Front Desk Operations: Monitor the front desk area, manage phone calls, and respond to any emergency situations that may arise during the night.
• Reporting: Prepare daily revenue reports and communicate discrepancies or issues to the management team.
• Security: Ensure the safety and security of guests and the hotel property during the night shift.
• Additional Duties: Perform general clerical duties, assist with housekeeping requests, and manage inventory of supplies as needed.

Qualifications:

• High school diploma or equivalent; associate or bachelor's degree in hospitality management is a plus.
• Previous experience in hotel front desk operations or night audit is preferred.
• Strong mathematical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficient in operating computers and hotel reservations software (FOSSE).
• Ability to work independently and remain calm under pressure.
• Must be able to work weekends and holidays as required.

Physical Requirements:

• Ability to stand for extended periods and lift up to 25 lbs.
• Must be able to perform tasks that require bending, walking, and reaching.

If you are a self-motivated individual with a passion for hospitality and customer service, we encourage you to apply for the Night Auditor position.

Job Types: Full-time, Part-time, Temporary, Seasonal

Pay: $14.50 - $16.50 per hour

Expected hours: 8 - 40 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 4 hour shift
• 8 hour shift
• Evening shift
• Monday to Friday
• Night shift
• Overnight shift
• Weekends as needed

People with a criminal record are encouraged to apply

Work Location: In person

Job Tags

Hourly pay, Holiday work, Full time, Temporary work, Seasonal work, Flexible hours, Shift work, Night shift, Weekend work, Monday to Friday,

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