Job Description

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Job Description

The Bell Attendant is responsible for providing professional and courteous service to each and every guest. They will be responsible for exceeding guest expectations through positive interactive skills. 

• Responsible for maintaining the Wynn standards of service with guests and coworkers at all times.
• Responsible for delivering and maintaining the Forbes 5-Star level of service.
• Responsible for interacting with our guests.
• Responsible for greeting and assisting guests in a timely manner.
• Responsible for escorting/delivering luggage up to the guest room.
• Ensures the Wynn standards of cleanliness and appearance for all areas.
• Works with safety as a priority, and follows department and company safety standards.
• Knows and adheres to company and department policies and procedures, embraces company and department culture and takes pride in the resort and amenities.
• Understands and is well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.
• Attends required training classes and incorporates new standards, service knowledge and safety into daily work practices.
• Looks for opportunities to assist peers, guests, other departments or leaders at all times.
• Solution oriented, stays on task and promotes teamwork.
• Awareness of guest experience at all times, smiles and makes eye contact and communicates professionally.

Qualifications

• Previous Bell or Door experience is preferred, but not required.
• Must possess outstanding customer service, organizational, and interpersonal skills as well as excellent attention to detail and the ability to multi-task.
• Candidate must be able to work efficiently within a team environment.
• Requires a minimum of four years of customer service experience, preferably in a high volume/high guest service intensity and/or Front Services environment and previous experience and training as a Bell Attendant, but not required.
• Candidates should be knowledgeable about the Las Vegas area and attractions.
• Be able to work a flexible schedule with overtime based on business demands.
• Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers.
• Must possess excellent communication skills.
• Candidate must be well groomed and professional.
• Must be able to communicate English with guests, management, and other employees to their understanding. Additional foreign language a plus.
• Willingness to maintain the highest level of confidentiality regarding guests and staff.
• Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.
• Must be 21 years of age or older.
• Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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