Job Description

Location: Albany, NY Category: Professional Posted On: Tue Apr 1 2025 Job Description:

The University at Albany is seeking to hire an Academic Success Coach to support the university's mission to improve student retention and persistence. This initiative is aligned with the University at Albany's commitment to deliver impactful educational support services that contribute to the achievement and persistence of all students. An Academic Success Coach must have a passion for helping students and will provide mentoring and supportive services designed to promote academic success. The incumbent will work closely with faculty, advisors, and the campus community to promote academic planning that leads to degree completion. The Academic Success Coach will also work closely with the Office of Undergraduate Education team to support enrollment and retention by delivering quality and holistic academic support services.

This position requires the ability to work weekends and off hours when necessary.

Primary Responsibilities:

• Academic Coaching
  • Assist schools and colleges in designing and implementing program specific completion strategies. This includes collaborating with schools and colleges to develop degree completion pathways and assessments for all students.
  • Partner with the Academic Recovery Program to provide targeted academic coaching to ARP students to help establish expectations and goals, and to identify obstacles to develop a plan for success.
  • In coordination with academic advisors, provide individualized support to students through the implementation of personalized interventions and coaching services. This includes working with students to develop individual completion plans and referring to other campus resources when necessary.
  • Manage an Academic Coaching and Academic Recovery Program student caseload to provide guidance and support about course planning, educational and career goals.
• Program Administration
  • Teach academic skill-based courses and facilitate workshops. Develop and conduct workshops, classroom presentations and coordinate events to support student academic and personal success. Integrate academic success best practices and effective coaching techniques for completing course work, test preparation, and studying strategies.
  • Oversee the Peer-Assisted Student Success (PASS) Mentoring Program. This program is designed to pair new incoming students with junior or senior mentors.
  • Collaborate closely with the Committee on Academic Standing to review exceptions to academic policies.
  • Work closely with the Office of Disability Access and Inclusion Student Services (DAISS) to address and meet learning needs of students.
• Outreach to students who have withdrawn from the university within the last two years to design pathways for return and degree completion and engage with students who have initiated a withdrawal to evaluate academic pathways and degree completion options.
• Other reasonable duties as assigned.

Functional and Supervisory Relationships:

• Reports to Director, Academic Progression and Success
• Supervises the following positions: none
• May supervise employees as assigned (if no direct reports at time of filling position)

Job Requirements:

• Knowledge of coaching, instructional and mentoring techniques
• Excellent written and verbal communication skills
• A clear understanding of the variety of challenges facing college students today
• Evidence of ability to manage multiple tasks and deadlines simultaneously
• Knowledge of high impact strategies that promote persistence and degree completion
• Highly organized and able to prioritize in a fast-paced, team- oriented environment
• Committed to building student retention programs that support equity, inclusion, and diversity
• Ability to communicate effectively and professionally with diverse stakeholders
• Ability to interact effectively and work collaboratively with students, families, and other University constituents
• Strong leadership skills and communication skills
• Knowledge of current trends in student retention and student development theory, preferred

Job Requirements:

Minimum Qualifications:

• Bachelor's degree in higher education or a relevant field from a college or University accredited by the US Department of Education or internationally recognized accrediting organization
• Minimum of three years professional experience in one (or more) of the following areas: Academic Advising, Career Services, Admissions & Records, TRIO/EOP programs, Retention Programs, Student Life/Activities, Accessibility Services, or related Student Affairs areas
• Experience presenting in a classroom or in front of large groups
• Experience using systems such as Peoplesoft, EAB and/or degree audit software
• Proficiency with Microsoft Office applications, such as Outlook, SharePoint, Word, and Excel
• Applicants must demonstrate an ability to develop inclusive and equitable relationships within our diverse campus community
• Applicants must demonstrate an ability to support diversity, equity, access, inclusion, and belonging relative to their role

Preferred Qualifications:

• Master's degree in higher education or a relevant field from a college or University accredited by the US Department of Education or internationally recognized accrediting organization
• Experience working with students and/or individuals from diverse social, economic, ethnic, academic, and cultural backgrounds

Working Environment:

• Typical office environment

Additional Information:

This is a promotional opportunity for current UAlbany employees.

Eligibility for Consideration:

• You must be employed at the University at Albany campus.
• You must be in a State-funded UUP professional position (MC employees are not eligible).
• You must have a permanent, term, or probationary appointment. Only temporary employees employed by UAlbany for three or more consecutive years can be considered eligible.

For details concerning the University's Promotion Policy for Professional Employees, please see  HR Memorandum 88-4 .

Professional Rank and Salary Grade: Senior Staff Assistant, SL-3, $58,000-$60,000

Special Note: Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies. The University at Albany's Annual Security Report is available in portable document format [PDF] by clicking this link 

Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment, until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made.  If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

THE UNIVERSITY AT ALBANY IS AN EO/AA/IRCA/ADA EMPLOYER

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About University at Albany (SUNY)

The University at Albany, SUNY, offers exciting and rewarding careers to those who seek opportunities to grow and excel. Driven by a passion for excellence and a desire to make a positive impact on the community and the world, UAlbany is one of the nation's most diverse public R1 institutions. There are exceptional benefits available to employees. For more information, please visit:

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Job Tags

Permanent employment, Temporary work,

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